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1. Job Description: If you enjoy the IT career field where the
opportunity to learn and grow skills is matched by new and interesting
challenges then we may be looking for you.
2. We are looking for a Level 2 Helpdesk
Analyst with strong troubleshooting and administration experience in
Microsoft Active Directory with a focus on root cause detection and
follow up.
3. Firm understanding of network printing , login
scripts, drive share mapping, and permissions/access control.
4. Ability to demonstrate solid understanding
of TCP/IP, DNS, and Active Directory.
Established in
1988, XBASE Technologies provides outsourced IT Support Solutions for
small to medium sized organizations located in the Greater Toronto
Area. Our mission is to provide enterprise level quality support
services to the SMB market.
As a Technical Support Analyst you will be responsible for:
ü Providing support for all of our
client’s IT related activities
ü Providing onsite and remote
access support via helpdesk
ü Monitoring servers and network
environments.
ü Troubleshoot a variety of
network infrastructures
ü Performing maintenance tasks on
servers and workstations
ü Documenting and applying best
practices
ü Upgrades and deployments of the
latest infrastructure technologies
Required Skills:
ü Excellent verbal and written
communications skills in English
ü A minimum of two years practical
experience in a technical support environment
ü Solid Experience with Active
Directory administration
ü Strong Experience with Exchange
Server administration
ü Strong Experience with LAN/WAN
network infrastructure technologies
ü Cisco and related experience
would be an asset
ü Valid Driver’s License and your
own vehicle.
ü Strong customer facing skills
and orientation
ü Service industry experience an asset.
Educational
Requirements:
ü Must have current MCSE or MCITP
certification
ü Post secondary diploma, degree
or equivalent work experience.
To apply please send your resume to
This e-mail address is being protected from spambots, you need JavaScript enabled to view it
*Submissions
made in any other manner will not be accepted.
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