XBASE's proven ability to meet the needs and expectations of our clients has given us possibly the best client retention rate in the industry. Here’s what our clients say about us:
“I cannot thank you enough for all your invaluable and ongoing support with my IT and related challenges. No matter how big or small the problem, you are fast, courteous and efficient, as well as friendly and professional. I believe that you deserve much praise and recognition for your efforts …. Thank you again for all your help.”
“XBASE has met or exceeded our expectations…our servers have been up virtually 100%. Just as important, XBASE provided the consulting advice we needed to help us refine what our infrastructure requirements were, what the best solutions would be, and what it would take to migrate to XBASE from our previous provider. All in all, moving to XBASE has enabled our staff to focus on (our) business, rather than our IT.”
“Just a little note to say how much I am indebted to (Support Staff) who spent over an hour today recovering my files… (Their) relentlessness paid off. Needless to say I am indebted to (them). As well, (they are) always pleasant to me on the phone and even made me laugh when I was feeling so hopeless. You have great employee(s) who exemplify what Extraordinary Customer Service is all about.”
“Since our move to XBASE, our website application is much faster and its availability is great.The transition of the application was as smooth as it could be and was handled very professionally. We’d just like to say that we are very happy with the support we are receiving. Your staff (is) caring and supportive to our business needs and always professional and knowledgeable. Your response to our queries and alerts are always quick. Thanks to all the great people at XBASE and please continue the good work.”
“Projects have always been accomplished both on time and within budget."
“Thanks to everyone at XBASE for making our (25-person office) move successful. Your team did a great job on all aspects of the project from pre-move consulting right through to post-move support."
“XBASE has helped us develop secure backup and recovery strategies, server migrations, Virtualization, office builds and relocations, and define and implement a consistent environment for PC’s. ”
“(XBASE’s) operating model, with a centralized Helpdesk and powerful remote access tools, is effective and efficient."
“(With XBASE), our IT Operations are consistent, dependable, and secure, your Support staff is friendly, knowledgeable, and helpful, and our costs remain competitive.”
JVS Toronto provides career, employment, training, and psychological services to more than 20,000 clients annually, operating out of 14 locations in the GTA. Technology needs are diverse and critical to the efficient operation of the organization.
XBASE provides JVS Toronto with a full complement of services – Managed IT, with remote Helpdesk, Server and Network Monitoring, solutions for Disaster Planning / Business Continuity, professional IT consulting services, and hardware / software sales and support.
XBASE’s services have enabled JVS management and staff to focus on their clients and on running their core business, with an effective, efficient, stable, and reliable technology infrastructure and fixed, planned costs.
J.D. Smith provides integrated 3rd-party distribution and logistic services to many Canadian and International corporations. Their infrastructure includes modern warehousing facilities, an extensive and well-maintained fleet, and best-of-breed IT systems.
XBASE’s role is to ensure that all IT operations run smoothly. This includes trouble-shooting the desktop network, data administration, and server maintenance, as well as integrating the on-site and off-site aspects of the warehousing business to ensure that inventory and deliveries are in sync. XBASE also ensures that the Electronic Data Interface (EDI) and radio frequency systems to coordinate pick-up and storage are in top working order at all times.
Skyway CanadaSafely supporting their customers since 1967, Skyway Canada Limited is one of the country’s leading providers of scaffold and shoring solutions. With extensive experience across a wide variety of applications in both the Industrial and Commercial sectors, Skyway delivers flexible, innovative and highly efficient systems. Their high-profile projects include:
- Lions Gate Bridge, Vancouver BC - scaffold structure and containment for blasting and painting
- Encana Foster Creek, AB – construction, maintenance, and shutdowns for this Oil Sands Project
- Ontario Power Generation Dam Project – provide access for steel repair and painting contractor
- Winnipeg Airport – materials and labour for departure ramp and road
XBASE manages Skyway’s servers, corporate antivirus solution, spam filtering, remote desktops, corporate backup solution, and other essential services. Written by Skyway’s IS Manager, this Case Study provides his technical overview on the benefits of the Skyway / XBASE partnership.