Managed IT Services
Our managed IT services provide proactive monitoring, maintenance, and support that strengthen stability and reduce operational disruption across IT environments.
Build a More Secure, Compliant Business with Strategic IT Support
Improve security, strengthen compliance, and reduce operational risks with expert IT solutions backed by decades of experience supporting organizations across Canada and the US.
Why IT environments become unstable over time
IT environments rarely fail because of a single event. Instead, issues build gradually as systems expand, teams scale, and IT infrastructures become more complex over time. These issues manifest in several ways, such as:
- Security gaps caused by inconsistent updates, limited oversight, or outdated protections that increase exposure to cyber threats
- Technical issues that appear intermittently and affect network performance
- Backup systems that are not regularly tested, creating uncertainty around data backup and recovery readiness
- Internal teams operating beyond capacity, where an internal IT person is responsible for support, infrastructure, and planning
- Slow response times from fragmented or reactive technical support teams
- Poorly integrated tools and platforms that increase complexity across your technology environment
- An IT infrastructure that has evolved without a consistent architecture, making it more difficult to manage and maintain
Without a reliable IT service provider, organizations are more exposed to system instability, unpredictable costs, and loss of customer trust.
Compliance-driven managed IT support for your business
XBASE delivers cybersecurity-focused technology solutions to reduce exposure to threats, strengthen control environments, and support regulatory obligations. Our internal service delivery environment is independently assessed through a SOC 2 Type II audit, which validates the effectiveness of our security, availability, confidentiality, and operational controls over time. We also hold MSP Alliance's Cyber Verify Level 3 rating, the program's highest tier, further validating the strength of our cybersecurity and operational practices.
Certified by MSP Alliance - Cyber Verify Level 3, the program's highest rating
Our security and compliance practices are aligned with key regulatory requirements and industry frameworks, including:
Because these frameworks span federal, provincial, and international standards, organizations working across multiple jurisdictions can rely on a single, consistent compliance approach instead of stitching one together themselves.
Tailored solutions built around stability,
security, and operational continuity
We provide structured IT support services that help organizations across Canada and the US maintain reliable systems, strengthen security, and improve operational resilience. Our certified professionals work together to minimize downtime and keep systems running smoothly, helping organizations maintain stable operations while supporting evolving business goals. Key service areas cover:
Cybersecurity
We help reduce exposure to cyber threats through structured security practices that align with PIPEDA, PHIPA, PIPA, and ISO/IEC 27001 standards. XBASE also operates within a SOC 2 Type II audited environment, reinforcing secure and accountable service delivery.
Managed Cloud Services
Our cloud computing and infrastructure services help organizations modernize legacy systems, improve scalability, and reduce operational complexity.
Disaster Recovery
We provide data backup and disaster recovery solutions that safeguard business continuity by minimizing downtime and enabling rapid recovery from system failures, cyber incidents, and unexpected disruptions.
VoIP
Our VoIP services simplify communication, improve reliability, and support scalable systems that enhance productivity and collaboration across organizations.
Professional Services
Beyond day-to-day support, XBASE provides strategic network consulting, Office 365 migration, and project implementation services that align technology investments with business objectives.
VMware to Hyper-V Migrations
XBASE helps enterprises modernize their infrastructure through structured VMware to Hyper-V migration services. We reduce licensing costs and improve operational efficiency while minimizing disruptions during transition.
Exponentially Better™
The team behind XBASE’s success
Meet our team of certified professionals and consultants who support enterprise IT environments
through reliable system management, robust security, and operational optimization.
Kate B
Advising our CustomersHello Kitty Kommando
Vlad G
Supporting our CustomersDinamo Misk Dynamo
Gary S
Advising our CustomersBehemoth of BMX
Christopher D
Supporting our CustomersVinyl Vanguard
IT support businesses can rely on
Canadian-owned XBASE has been delivering IT support services in the greater Toronto area and into the US since 1988, supporting organizations as their infrastructure and operational requirements evolve and scale.
Our services are built around four principles:
Predictable costs
We provide transparent, flat-fee IT support that helps reduce budget uncertainty without locking organizations into restrictive long-term contracts.
Flexible models
Whether you need end-to-end managed IT solutions or targeted support, we can align our services with your operational requirements.
Deep technical expertise
When operational demands scale in complexity, XBASE delivers. Our team of over 20 certified IT professionals provides specialized expertise across networking, virtualization, cybersecurity, and infrastructure management.
Operational reliability
We help reduce disruptions, improve business continuity, and keep critical systems performing optimally through regular maintenance and a proactive approach to infrastructure management.
What our clients are saying
Explore what organizations say about working with XBASE.
“Extremely satisfied with XBASE”
XBASE Technologies has been our IT Managed Service Provider for almost 10 years. As a Not For Profit (NFP) organization we have to exercise due diligence in contracting our services with a focus on transparency, quality and price. XBASE has been awarded the contract for two consecutive periods after extensive RFP processes.
“The team is always there to respond and resolve the issues”
The care and concern that the XBASE team has provided goes above and beyond. In normal day to day situations, the team is always there to respond and resolve the issues.
“XBASE is always up to the challenge”
XBASE has been providing IT services and solutions to Skyway Canada for over 8 years. Whether it be first line support or planning complex projects such as disaster recovery or data warehousing, XBASE has delivered in all areas of IT.
“Overall I am very happy with the value received”
I like to deal with people I know, and specialists who know my systems. I am not bounced around from one person to another in within their tech support team.
“I don’t think XBASE has missed their SLA”
XBASE’s service is very good. The helpdesk team is very knowledgeable, friendly and helpful. The 2nd and 3rd level support are also very good for more complex issues, turning things round within their SLA.
“XBASE delivers great value”
Expert level IT support is often a challenge for non-profit organizations. XBASE has been providing managed IT services to YMCA Canada for over a decade. A skilled team responds quickly and identifies the right solution to our issues.
Read our FREE eBook to strengthen your agency’s IT foundation
Public sector teams rely on technology for daily operations, data protection, and service delivery.
When systems are unreliable, agencies face delays, higher risk, and growing workloads.
Frequently Asked Questions
Yes. We manage full transitions to Microsoft 365, handle licensing, and provide comprehensive ongoing support. This includes resolving immediate administrative issues, such as multi-factor authentication (MFA) failures and email access problems.
Yes. We offer specialized support for enterprise-grade network infrastructure, including Cisco, Fortinet, Dell, and Ubiquiti environments. We also handle physical network installations and structured cabling alongside our digital services.
Our team is equipped to respond rapidly to active security incidents. Coordinated by your dedicated account manager, our security specialists will step in immediately to secure compromised accounts and remediate threats. As we deploy the necessary security patches and system updates to fortify your network, our structured approach ensures zero downtime so your team can keep working.