For many small or mid-sized businesses (SMBs), having an IT department of their own is something that would be nice to have, but may be out of their league. (Fortunately, managed IT services now allow them to enjoy the benefits of utilizing information technology, such as greater operational efficiencies and better customer support, without the responsibilities and costs of running a full department). However, if a company decides to go down the IT rabbit hole, it can get pretty hairy, pretty fast.